Terms & Conditions

1. Scope and platform agreement

milles is a technical online matchmaking platform only. milles is not a party to contracts between customers and independent service providers, and does not perform the mediated services.

1.1 Milles, 12 rue de la Paix, 75002 Paris, France, operates milles.fr (the «Platform») to connect independent service providers («Providers») with customers across France.

1.2 These Terms govern the relationship between milles and Providers for Platform use only. Contracts for work are concluded directly between Provider and customer.

1.3 By completing registration you accept these Terms (CGU/CGV).

1.4 Providers must hold a valid SIRET, appropriate insurance (RC pro; décennale where required), and trade credentials (RGE, Qualibat, SAP) where applicable to their category.

1.5 milles does not guarantee leads, rankings, or minimum income.

2. Registration and profile

2.1 Information must be accurate and kept up to date. milles may request supporting documents and suspend profiles that are misleading.

2.2 The registration email is the address for contractual notices.

2.3 Credentials must not be shared; report suspected unauthorised access promptly.

2.4 Multiple accounts to circumvent rules are prohibited.

3. Fees

Optional paid features, if offered, are described on the Platform. Prices are shown in EUR including VAT where stated.

Payment for the actual service is agreed directly between Provider and customer unless a separate paid milles feature applies.

4. Content and conduct

milles may remove content, restrict accounts, or terminate for breach. Providers grant milles a licence to display profile and portfolio content for matching purposes.

• Prohibited: unlawful content, discrimination, spam, false credentials, circumvention of Platform messaging for fee avoidance.

5. Customer orders

A service contract exists only between Provider and customer. milles is not responsible for performance, pricing disputes, cancellations, or on-site safety.

Off-platform deals arranged to avoid Platform rules are at users' own risk.

6. Reviews

Reviews reflect user opinions. milles may moderate manifestly unlawful or abusive content.

7. Data protection

See our Privacy Policy. Customer data obtained via the Platform must be used only to handle the relevant request.

8. Limitation of liability

To the extent permitted by law, milles is liable to Providers only for wilful misconduct and gross negligence. Indirect loss and lost profit are excluded. No guarantee of Platform uptime.

9. Term and termination

The agreement runs for an indefinite term. Either party may terminate with thirty (30) days' notice to month-end unless a paid plan states otherwise. Extraordinary termination for material breach remains available.

Cancellation by email: contact@milles.fr.

10. Changes

Material changes are announced at least fourteen (14) days before they take effect via email or in-app notice. Continued use after the effective date constitutes acceptance where permitted by law.

11. Governing law and jurisdiction

11.1 French law applies, subject to mandatory consumer protections in the customer's country of residence where applicable.

11.2 For business-to-business disputes between milles and a Provider, the courts of Paris shall have exclusive jurisdiction, without prejudice to mandatory rules.

11.3 EU ODR platform: https://ec.europa.eu/consumers/odr/ — milles is not obliged to use a mediation body except where required by law.

12. Complaints

Internal complaints about moderation or account decisions: contact@milles.fr. We respond within a reasonable time without prejudice to court action.

13. milles-Orb

AI suggestions, price ranges, and drafts are indicative only—not professional, legal, or tax advice.

1. Scope

Part B governs customers using the Platform. milles connects you with independent Providers; milles is not your contractor or insurer.

1.1 Registration creates a Platform usage agreement on these Terms.

1.2 You must provide accurate contact details and use the Platform lawfully.

2. Requests and booking

2.1 Posting a request is generally free. Quotes are non-binding until you and the Provider agree.

2.2 The service contract is between you and the Provider. Payment and invoicing are arranged with them (CESU, invoice, etc. as applicable).

2.3 Verify credentials (RGE, SAP, insurance) before committing to significant work.

3. Consumer rights

3.1 If you are a consumer and purchase a paid digital service from milles at a distance, you may have a fourteen (14) day right of withdrawal under Articles L221-18 et seq. of the French Consumer Code, unless an exception applies (e.g. service fully performed with your prior express consent).

3.2 Withdrawal rights regarding work performed by a Provider follow the contract between you and that Provider—not these Platform Terms.

3.3 You may use a certified consumer mediator under Articles L612-1 et seq. of the French Consumer Code.

4. Conduct and content

milles may remove content, restrict accounts, or terminate for breach. Providers grant milles a licence to display profile and portfolio content for matching purposes.

• Prohibited: unlawful content, discrimination, spam, false credentials, circumvention of Platform messaging for fee avoidance.

5. Availability and liability

milles aims for reliable operation but does not guarantee uninterrupted access. Liability toward consumers follows mandatory French law; otherwise limitations in Part A apply by analogy to Platform fees paid to milles.

milles is not liable for Provider workmanship, delays, or damage during on-site work.

6. Privacy

See our Privacy Policy. Customer data obtained via the Platform must be used only to handle the relevant request.

7. Governing law and jurisdiction

11.1 French law applies, subject to mandatory consumer protections in the customer's country of residence where applicable.

11.2 For business-to-business disputes between milles and a Provider, the courts of Paris shall have exclusive jurisdiction, without prejudice to mandatory rules.

11.3 EU ODR platform: https://ec.europa.eu/consumers/odr/ — milles is not obliged to use a mediation body except where required by law.

8. milles-Orb

AI suggestions, price ranges, and drafts are indicative only—not professional, legal, or tax advice.