Terms & Conditions

1. Scope and platform usage agreement

Platform role (Part A — Service Providers): milles is a technical online mediation and marketplace platform only. milles is not a contracting party, statutory representative (Stellvertretung), intermediary in an agency sense, broker, employer, principal, fiduciary, trustee, insurer or guarantor in connection with contracts between users, and does not itself provide any of the mediated trades or services.

1.1 Milles, FN 641781 x, with registered seat in Vienna, Austria (hereinafter «milles», «we» or «us»), operates the online platform at milles.fr («Platform»). The Platform facilitates nationwide connection between independent service providers in various trades (each a «Service Provider» or «you») and interested customers.

1.2 milles brings supply and demand together; it does not perform the mediated service work.

1.3 These terms («GTC») govern exclusively the contractual relationship between milles and you as Service Provider relating to Platform use. Any general terms of business of the Service Provider apply only where expressly accepted by milles in writing; otherwise their incorporation is expressly objected to.

1.4 Upon completing registration you conclude a Platform usage agreement with milles («Usage Agreement») on these GTC.

1.5 Access is granted through login credentials chosen by you. Individual functions may require a fee.

1.6 Fees and scopes of paid services are shown on the Platform (including the pricing overview). Trial periods apply only if expressly offered.

1.7 milles does not promise or guarantee that you will obtain enquiries, bookings, placements, favourable rankings or any other mediation success.

1.8 Visibility or listing on the Platform does not imply endorsement, certification of qualifications or licences (e.g. trade licences), suitability for a concrete job, solvency of users, insured performance, vetting outcome or comparable statements by milles.

2. Registration

2.1 You undertake to submit complete and truthful information at registration (including invoicing identifiers and permitted payment instruments). milles may request evidence and impose sanctions where data are materially incorrect.

2.2 Registration email is declared address for notices and legally effective declarations from milles; please monitor inbox and spam folder.

2.3 Maintain credentials securely; unauthorised sharing is prohibited.

2.4 Onboarding is completed after email verification.

2.5 Correct and update stored data proactively via Platform functions or, if unavailable, via support.

2.6 Multiple accounts parallel to circumvent rules are forbidden.

2.7 Choose a strong password; report suspicion of unauthorised use without delay.

2.8 milles may verify identifiable facts but never assumes obligation to do so continuously. Incorrect or outdated representations may entail warnings, restrictions or termination. You warrant accuracy of onboarding data at all times.

You agree to indemnify and hold harmless milles from claims by third parties (including supervisory authorities or users) that arise due to knowingly or negligently inaccurate profile contents, unless mandated otherwise by overriding law.

3. Newsletter and communication

3.1 Non-transactional information about Platform news may be sent where permitted.

3.2 Routine queries: contact contact@milles.fr or forms offered on milles.fr.

3.3 Legally binding communication may likewise be effected by notices within the authenticated area of the Platform or to the contractual email.

3.4 Keep contact details permanently up to date.

4. Availability

4.1 Goal is uninterrupted operation to the extent technically feasible; outages or impairments attributable to telecom networks, CDN/hosting subcontractors, misuse, force majeure or external attacks may nevertheless arise.

4.2 milles does not owe a defined availability level (no SLA guarantee). Planned maintenance occurs as needed and as low-impact as feasible.

4.3 milles may deploy filters or similar protective tooling for IT security.

Except where mandatory law provides otherwise milles is not liable under this clause alone for interruptions (see Clause 12). Cases of force majeure include but are not limited to war, riots, embargo, sovereign orders, pandemics, strikes, blackout, floods, catastrophes, major third-party outages, D/DOS incidents.

5. Fees, due dates and debits

Prices are denominated in EUR and—unless flagged gross—in net terms plus Austrian VAT.

Electronic invoices emailed to invoicing mailbox on file.

• Premium features are invoiced pursuant to tariff pages (https://milles.fr/pricing-page).
• First charge typically follows expiry of trial if offered.
• By storing payment instruments you authorise recurring collection (SEPA/card etc.) consistent with PSP rules.
• Failed debits ⇒ temporary downgrade/suspension of paid tiers until arrears settled (reminder fees of €10 and interest at Austrian statutory default bands remain permissible unless prohibited).

6. Your content and licences

6.1 Contact data may appear only inside designated slots.

6.2 You retain ownership/IP to your uploads; notwithstanding, you grant milles an irrevocable, worldwide, transferable to group companies or subprocessors, non-exclusive royalty-free licence to host, technically process, excerpt, summarise (including automated analysis), categorise, index, moderate, advertise, optimise matching, train internal quality metrics and display content on/in connection with Platform including AI-assisted features (milles-Orb/comparative previews). Termination survives for backup/archival snippets strictly required by law.

You warrant unrestricted rights for any provided media/text and indemnify milles versus third-party IP or publicity claims.

7. Behaviour, content bans and moderation

Measures may escalate from informal warning through removal, throttle, interim lock to termination.

Where reasonable you receive reasons and pertinent evidence beforehand; instantaneous enforcement remains reserved for manifest illegality or repeated blatant misconduct.

You generally have fourteen (14) days to lodge rebuttal. Pending proceedings, disputed material may merely be withheld from public reproduction.

• Prohibited: criminal matter, hatespeech, unlawful discrimination, spam/pyramid constructs, unsolicited mass advertising, coercion, deceptive statements, unlawful IP exploitation etc.

8. Legal compliance (undeclared work etc.)

Attempting bypass of mandatory wage/tariffs or circumventing supervisory duties may trigger extraordinary termination.

Especially regulated trades (surveying, architects/engineering per statute) impose independent compliance duties on Providers.

• Marketplace dealings must obey Austrian prohibition of illicit labour (undeclared work) and ancillary criminal/administrative rules.

9. Requests, quotations and concluded customer orders

9.1 Customer leads are ordinarily non-binding until both sides manifest acceptance under Platform mechanics or permissible alternative formation (voice, email with clear agreement). Transparent gross pricing presumption aligns with Austrian usage unless customer explicitly insists on net quotations.

9.2 A «Customer Order» exists solely between Provider and Customer; milles is expressly not contractual party thereto.

9.3 Performance risk, pricing disputes, cancellations, rework, defective performance, invoicing logistics and occupational safety during on-site phases rest exclusively with Provider and Customer relationship.

• Any dealings, invoicing paths or handshake agreements established fully outside milles run without oversight; milles does not supervise, escrow funds or certify off-platform dealings—sole risk borne by contracting users.

10. Ratings / reviews

Reviews embody subjective user statements and not attributable assertions made by milles. Moderation discretionary; liability only emerges where mandated law attaches after concrete knowledge plus failure to remedy within reasonably practicable horizons (hosting intermediary framework). Malicious factual falsehood targeting competitors may entail immediate removal irrespective of timelines.

11. Data protection

Full processing details are set out in our Privacy Policy. An archived PDF may remain available separately but the website version controls unless stated otherwise.

• Customer personal data surfaced on Platform usable strictly for processing the contemplated Customer Order—not for independent marketing dossiers absent appropriate legal basis.

12. Limitation of liability

Aggregate contractual liability capped at sums actually invoiced by milles towards you inside rolling twelve-month window immediately preceding triggering event unless personal injury statutes or unavoidable caps dictate otherwise.

• Against Service Providers contractual damages—where legally permissible—only for intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit); ordinary negligence excluding personal injuries excluded.
• Lost profit and consequential loss categories excluded.
• milles not debtor nor guarantor of mediated performance remuneration or execution quality.
• No auditing duty on provider capability, licences, taxation/social-security compliance of counterparties.
• No uptime warranty; disruptions outside milles sphere uncontrollable ⇒ no ensuing liability absent statutory minimum.
• External hyperlinks/third-party adverts: traverse at sole risk.
• No obligation to mediate bilateral user disputes (complaint route §16 optional).
• milles-Orb-generated suggestion texts / price corridors / drafts of offers: illustrative only—not legal/economic/handicraft counselling; correctness not assured.

13. Term and termination

Indefinite term; ordinary termination with thirty (30) days to calendar month-end unless premium bundle states differing minimum durations.

Paid packages may require in-app cancellation workflows for auto-debit modalities; prepaid buckets expire mechanically unless renewed.

Text-form cancellation address: contact@milles.fr.

Important-cause termination (wichtiger Grund); fees already charged for overrun periods may—to secure damage claims—be retained or partially offset pursuant to permissible accounting rules.

Fees for the billing month in events of lawful blocking measures may lapse as provided in tariff rules where compatible with overriding law.

14. Amendment of these GTC

milles may adapt GTC to reflect regulatory, security or functional evolution.

Material changes announced no later than fourteen (14) days pre effective date via email and/or conspicuous in-application notice outlining nature of alteration.

Deemed acceptance where you continue use absent timely objection ONLY if alteration is neutral or objectively advantageous; materially disadvantageous tightening requires express approval or other statutory consumer protections apply.

15. Venue, governing law and language version

15.1 Austrian substantive law excluding private international law renvoi provisions applies.

15.2 Venue for entrepreneurial disputes exclusively competent courts seated in Wien Innere Stadt.

15.3 Consumer plaintiffs retain statutory competence privileges.

• EU Commission ODR portal: https://ec.europa.eu/consumers/odr/
• milles is not obligated to partake in arbitration boards except where obligatory statute commands.
• In case textual discrepancies between English and authorised German originals, German version controls.

16. Complaint handling (including P2B aspects)

Free-of-charge internal complaints channel analysing Platform moderation/account decisions—including suspected infringements Regulation (EU) 2019/1150—is reachable at contact@milles.fr.

You may escalate within ninety (90) calendar days subject to proportionate documentation; diligent statement of remedy outcome follows albeit without prejudicing eventual court paths.

17. milles-Orb / assisted functions

Algorithmic summaries, conversational guidance, illustrative price corridors and provider matching ranks stem from probabilistic modelling and may hallucinate factual tokens. You independently verify correctness before commercial reliance.

18. Indemnity

You indemnify milles, its organs, affiliates and subcontractors against governmental fines, damages, penalties and reasonable defence costs stemming from wilful/negligent breach of these GTC, unlawful content you publish, illicit off-platform circumventing manoeuvres attributable to your enterprise, violation of taxation/social security/labour law duties in engagements you procure, claims by users alleging misrepresentation of credentials—except where attributable solely to deliberate misconduct of milles statutory bodies.

1. Scope and platform usage agreement

Platform role (Part B — Customers): milles is a purely technical intermediary connecting you with independently acting Service Providers. milles is not your contractor, trustee, payer of invoices on your behalf nor guarantor of workmanship.

1.1 milles operates the mediation Platform pursuant to Clause 1.1 of Part A.

1.2 Through registration you gain access—after verification—to tools permitting communication with Providers for concluding potential service contracts.

1.3 These GTC govern solely the Usage Agreement concerning Platform access concluded between milles and you as Customer.

1.4 Account activation completes the Usage Agreement.

1.5 You must safeguard credentials analogous to Clause 2.3–2.8 Part A; assignment of usage rights prohibited.

1.6 Any optional paid Consumer services appear with tariff details; gratuitous exploratory use may exist.

1.7 milles does not guarantee suitability, quickest response timelines or lowest prices among Providers.

2. Registration

2.1 Truthful disclosure of persona/company particulars (incl. payment means if invoiced internally for optional paid modules). Evidence requests & sanctions analogous Part A Clause 2.1.

2.2 Contractual inbox communication identical conceptually to Part A 2.2.

2.3–2.7 Password hygiene / single account prohibition / update duties mirror Provider rules substituting Customer context.

2.8 Verification email completes onboarding.

You indemnify milles versus third-party claims arising from deceptive registration data knowingly or negligently supplied.

3. Newsletter and communication

3.1–3.4 Same operational communication architecture as Provider Part Clause 3, substituting «Customer» wording.

4. Availability

4.1 Goal is uninterrupted operation to the extent technically feasible; outages or impairments attributable to telecom networks, CDN/hosting subcontractors, misuse, force majeure or external attacks may nevertheless arise.

4.2 milles does not owe a defined availability level (no SLA guarantee). Planned maintenance occurs as needed and as low-impact as feasible.

4.3 milles may deploy filters or similar protective tooling for IT security.

Except where mandatory law provides otherwise milles is not liable under this clause alone for interruptions (see Clause 12). Cases of force majeure include but are not limited to war, riots, embargo, sovereign orders, pandemics, strikes, blackout, floods, catastrophes, major third-party outages, D/DOS incidents.

5. Paid services for customers

If tariffed Customer modules debut, modalities appear at checkout including taxes; presently milles may operate without fee-based Consumer add-ons.

6. Profiles and licences

6.1 Contact data may appear only inside designated slots.

6.2 You retain ownership/IP to your uploads; notwithstanding, you grant milles an irrevocable, worldwide, transferable to group companies or subprocessors, non-exclusive royalty-free licence to host, technically process, excerpt, summarise (including automated analysis), categorise, index, moderate, advertise, optimise matching, train internal quality metrics and display content on/in connection with Platform including AI-assisted features (milles-Orb/comparative previews). Termination survives for backup/archival snippets strictly required by law.

You warrant unrestricted rights for any provided media/text and indemnify milles versus third-party IP or publicity claims.

7. Conduct

Measures may escalate from informal warning through removal, throttle, interim lock to termination.

Where reasonable you receive reasons and pertinent evidence beforehand; instantaneous enforcement remains reserved for manifest illegality or repeated blatant misconduct.

You generally have fourteen (14) days to lodge rebuttal. Pending proceedings, disputed material may merely be withheld from public reproduction.

• Prohibited: criminal matter, hatespeech, unlawful discrimination, spam/pyramid constructs, unsolicited mass advertising, coercion, deceptive statements, unlawful IP exploitation etc.

8. Regulatory compliance obligations

Attempting bypass of mandatory wage/tariffs or circumventing supervisory duties may trigger extraordinary termination.

Especially regulated trades (surveying, architects/engineering per statute) impose independent compliance duties on Providers.

Customers shall not incentivise circumventing Schwarzarbeit or licensing duties applicable to contemplated works.

9. Offers, adverts and contractual partner

9.1 Non-binding exploratory listings stay invitations pending definitive acceptance signalling.

9.2 You independently assess Provider qualifications/licences/coverage—a Platform presence does not replace diligence.

9.3 A Customer Order forms exclusively between Customer and Provider; milles never becomes party thereto.

Mutual cooperation duties (safe site access scheduling, hazard disclosure) endure per common law notions once contractually agreed outside milles liability envelope.

• Any dealings, invoicing paths or handshake agreements established fully outside milles run without oversight; milles does not supervise, escrow funds or certify off-platform dealings—sole risk borne by contracting users.

10. Reviews

Reviews must reflect genuine experiences; prohibition catalogue under Clause 7 applies also to Customers publishing feedback.

11. Privacy

Full processing details are set out in our Privacy Policy. An archived PDF may remain available separately but the website version controls unless stated otherwise.

• Provider-contact data surfaced only proportional to contemplated job—not for unauthorised marketing enrichment.

12. Liability limitations

Liability aggregate cap analogous Part A Clause 12 final paragraph referencing fees you paid milles in trailing twelve-month window.

• Unless mandatory law prevents: contractual damages only for intent/gross negligence; ordinary negligence barred except bodily injury;
• No secondary loss categories enumerated in Part A 12;
• milles not liable for mediated performance quality timelines insurance solvency of Providers;

13. Termination and statutory withdrawal for consumers

Indefinite term; ordinary termination with thirty (30) days to calendar month-end unless premium bundle states differing minimum durations.

Paid packages may require in-app cancellation workflows for auto-debit modalities; prepaid buckets expire mechanically unless renewed.

Text-form cancellation address: contact@milles.fr.

Important-cause termination (wichtiger Grund); fees already charged for overrun periods may—to secure damage claims—be retained or partially offset pursuant to permissible accounting rules.

Fees for the billing month in events of lawful blocking measures may lapse as provided in tariff rules where compatible with overriding law.

• If you conclude the Usage Agreement with milles as a Consumer (Verbraucher) under Austrian KSchG, you normally hold a fourteen (14)-day statutory withdrawal right regarding distance/off-premises contracts pursuant to applicable rules—exceptions exist if you expressly demanded immediate commencement of digitally supplied or on-demand mediated infrastructure before period lapses.
• Any withdrawal/cancellation touching solely the craftsman service relationship concerns exclusively Customer↔Provider contract law.

14. Amendment

milles may adapt GTC to reflect regulatory, security or functional evolution.

Material changes announced no later than fourteen (14) days pre effective date via email and/or conspicuous in-application notice outlining nature of alteration.

Deemed acceptance where you continue use absent timely objection ONLY if alteration is neutral or objectively advantageous; materially disadvantageous tightening requires express approval or other statutory consumer protections apply.

15. Jurisdiction / law / precedent language

15.1 Austrian substantive law excluding private international law renvoi provisions applies.

15.2 Venue for entrepreneurial disputes exclusively competent courts seated in Wien Innere Stadt.

15.3 Consumer plaintiffs retain statutory competence privileges.

• EU Commission ODR portal: https://ec.europa.eu/consumers/odr/
• milles is not obligated to partake in arbitration boards except where obligatory statute commands.
• In case textual discrepancies between English and authorised German originals, German version controls.

16. Complaints

Free-of-charge internal complaints channel analysing Platform moderation/account decisions—including suspected infringements Regulation (EU) 2019/1150—is reachable at contact@milles.fr.

You may escalate within ninety (90) calendar days subject to proportionate documentation; diligent statement of remedy outcome follows albeit without prejudicing eventual court paths.

17. milles-Orb disclosures

Algorithmic summaries, conversational guidance, illustrative price corridors and provider matching ranks stem from probabilistic modelling and may hallucinate factual tokens. You independently verify correctness before commercial reliance.

18. Indemnity

You indemnify milles for third-party/regulatory fallout traceable to your wilful/negligent GTC breaches, infringing publications, solicitation of illicit labour setups, deceptive safety statements on-site—or misuse of counterpart personal data—as far as attributable to Customer-side fault.